Live chat
Live chat that shows you the visitor’s screen
A chat bubble for your site, with the visit right beside every conversation. See what went wrong and answer the real question the first time.
Included on every plan, the free one too.
Make it yours
A chat widget that matches your site
Pick a colour and the whole widget follows: the bubble, the header, the buttons and the messages your visitors send. Changes go live on the next page load.
- Any colour, or two across the header
- Header opacity from 0 to 100
- Bottom left or bottom right, as far in as you like
- Only on the pages you choose
- A home screen with your own help articles
One colour, at full strength
Nudges
Proactive chat nudges, the moment a visit goes wrong
Not a pop-up the second they land. A short message from you, the moment the visit goes wrong. They click it and the conversation starts right there.
- Rage clickThree clicks on the same spot inside a second. Dead clicks count too.
- Stuck on a pageAfter however many seconds you choose.
- JavaScript errorThe moment something breaks on their page.
- About to leaveThe pointer heads for the tab bar. On desktop.
Up to three rules, each with its own message and pages. Never more than once a visit, never while the chat is open, and never to someone who has already written.
Replay and chat, together
Website live chat with session replay built in
Stop asking for screenshots. Most chat starts with “what page are you on?” This one starts with the answer. You see the clicks that led here, so the first reply is the one that helps.
- The card form won't go through
- Thanks, that fixed it
- Do you ship to Canada?
- Their visit sits above the conversationIf they are still on your site, it follows them live. If they have gone, it is the visit they just had.
- Every message is on the timelineOpen the replay and click any message to jump to the moment it was sent, with a second of run-up.
- Write firstSaw someone struggling in a recording? Send them a message from there. It lands in their chat.
- Nobody gets lostIf they left, your reply goes to the email they gave, and the thread picks up when they come back.
Who it is for
Live chat for ecommerce, SaaS, agencies and services
Any site where a question costs you a customer.
Online shops
Catch the checkout that is failing while the cart is still full. Works on Shopify, WooCommerce and your own build.
SaaS products
Help people through sign-up, setup and pricing while they are still deciding, not after they churn.
Agencies
Add it to every client site, each with its own inbox, colours and help articles.
WordPress, Webflow and Wix sites
One script tag in the site-wide code setting. No plugin to keep updated.
Bookings and services
Answer the question that stands between a visitor and the booking form.
Help centres
Put your articles in the chat's Help tab, searchable, with a way to ask when they are not enough.
Everything in it
Every live chat feature, in one bubble
It comes with the same script tag as replay. Turn it on in settings, write a greeting, save.
- Home screenA greeting, an Ask a question card and your top help articles.
- Pre-chat formName and email, both optional, asked once per browser.
- Saved repliesType / and pick one. Up to 50 per site.
- Read receipts and typingThey see when you are typing. You see when they have read it.
- RatingsA quick three-face rating when a conversation is done.
- Away messageWhen nobody is online, visitors leave their email instead.
- Alerts for your teamA chime and a desktop notification in the dashboard, and an email when nobody has the inbox open.
- Made for phonesFull screen on small screens, and it moves out of the keyboard's way.
- Help articles, drafted for youOn paid plans, AI drafts articles from the questions you have already answered.
Add live chat to your website today
Chat is on every plan, the free one too. Paste one line, turn it on, and the next visitor who gets stuck can ask.