Team and roles

Invite people from Settings, Team. An invite is an email with a link that lasts 14 days. Everyone on the team sees every site and recording.

There are two roles.

Owner - runs the account. Owners change settings, masking, events and alerts; invite and remove people; manage billing; share recordings; block addresses; export data; and delete for good.

Member - support staff. Members watch recordings, answer chats, use saved replies, summarize, and block a visitor. When a member deletes a recording it is hidden from every view and removed by retention later, or by an owner at once; nothing a member does is past recovery.

An owner can make a member an owner on the Team page.